Pay A Bill
Pay Online
You may make a one time payment as a Guest or you may register for our Customer Portal and enroll in Auto Pay, or Pay by Text. You can also enroll in Paperless Billing, view your usage and more in the portal.
Pay By Phone
Our IVR system is available 24 hours a day. Please call 1-855-786-5356. You will need your account number handy. Your account number is on your monthly statement, or you can call the office at 616-897-8402 and we can provide the account number for you.
Please note: The office cannot accept payments by phone.
Pay In-Office or DropBox
You may stop into the office during normal business hours to make a payment by cash, check, credit/debit, or money order. You may also use either of our dropboxes. One is located just inside our front door, and the other is a drive-up dropbox located on Riverside Drive.
Start, Stop or Transfer Service
To start, stop or transfer your service, please call us at (616) 897-8402 or come visit our office at 127 N. Broadway Lowell, MI 49331. A deposit and fee may be required to start electric service. Please contact us if you have any further questions.
Rates
Click below to view all of the rate schedules for Lowell Light & Power. This includes residential, commercial, and industrial rates, as well as a description of any charges you may see on your monthly billing statement.
To participate in Lowell Light & Power’s Voluntary Green Pricing Program, click here for more information and/or to sign up.
Payment Plans & Assistance Programs
Payment Plans
If you’re struggling to pay your monthly electric bill on time, Lowell Light and Power offers monthly and bi-weekly payment plans to help you get caught up. The payment plans are created based on your usage and past due amount at that time. After an amount is calculated, we determine the number of payments scheduled for your plan. If this is something you’re interested in, please call our office at (616) 897-8402.
Energy Saving Kit
Income qualified customers can obtain a FREE Energy Saving Kit from our office. Call the office or stop in to see if you qualify. Customers may also obtain a voucher for a FREE Energy Saving Kit from Flat River Outreach Ministries.
Flat River Outreach Ministries
616-897-8260 ext. 125
https://fromlowell.org
Program Eligibility: 300% or less of Federal Poverty Rate
- Energy bill assistance
- Repair & Restore – Home repair & weatherization assistance for homeowners
Salvation Army – Kent County
616-459-9468
http://sawmni.org/wmni/energy-assistance
Program Eligibility: 150% or less of Federal Poverty Rate
Kent County Community Action Agency
616-632-7950
https://www.accesskent.com/Departments/CommunityAction/
Program Eligibility: varies by program
- Michigan Energy Assistance Program (MEAP)
- COVID Emergency Rental Assistance (CERA)
- Home Weatherization Program (WAP)
Michigan Department of Health & Human Services (MDHHS)
616-248-1000
https://newbridges.michigan.gov
Program Eligibility: varies by program
- Home Heating Credit
- State Emergency Relief (SER)
Michigan Department of Health & Human Services (MDHHS)
616-248-1000
https://newbridges.michigan.gov
Program Eligibility: varies by program
- Home Heating Credit
- State Emergency Relief (SER)
Michigan State Housing Development Authority
844-756-4423
https://www.michigan.gov/mshda/Homeownership/mihaf-homeowner-assistance
Program Eligibility: 150% or less of Area Median Income
Shut Off Policy
If your account is past due, shut off will occur the 12th day of the month (If the 12th falls on a weekend or holiday, we will resume shut off schedule the following business day).
To prevent your power from being disconnected, you can call (616) 897-8402 or stop in our office to make a payment arrangement. Flat River Outreach Ministries (FROM) may also offer assistance to those in need of help with their electric bill. You can contact their office at (616) 897-8260 to see if you qualify.
Tree Trimming
Tree maintenance is essential to an electric distribution system’s reliability.
Each year we trim trees to ensure your safety and to maintain reliable electric service. Nearly one-third of power outages each year can be traced to tree interference. In severe storms, tree-related damage accounts for two-thirds of the power outages. If contact with the tree causes the power line to fall to the ground, there’s a potential for electric shock or even death. Also, climbing a tree that’s grown into a power line has led to many deaths and severe injuries.
Our goal is to keep the tree healthy and to ensure that future growth is directed away from the power lines. Usually we only remove those branches that pose a threat involving the power lines. Topping or rounding trees isn’t done because it threatens the health of the tree.
If it’s likely that strong wind, heavy snow or ice may cause the tree to contact the wires or pose any danger, we work to prevent that problem before it occurs. We must also consider the danger if someone were to climb that tree. Your trees may not be an immediate danger, but our customers count on us to anticipate and prevent foreseeable problems.
Maintaining the wires that run from the pole to a home is the property owner’s responsibility. Although the voltage running through the service drop is much lower than that of the pole-to-pole wires, special care must be taken to avoid electric shock. Thus, we recommend you hire a professional tree service to do this trimming. Upon request, we will de-energize these wires while trimming is done.
If you notice a broken tree limb or other immediate hazard on a pole-to-pole power line, call the Lowell Light and Power office at 897-8402. Our staff will determine if the tree can be left until its normal trim cycle or if immediate action is needed. Trees planted near a power line should have a mature height of less than 25 feet. If you’re planting a species that grows taller, it needs to be planted 20 to 50 feet away from the existing power line, depending on the type of tree. As your community owned electric utility, we think it’s important that our customer/owners understand why it’s important to keep the trees and power lines a safe distance away from each other.
Our line clearance program is a critical element in continuing to provide reliable energy at a low cost, which is evident in the fact that the American Public Power Association recently honored Lowell Light and Power with a Reliable Public Power Provider Award (RP3 Award). Lowell Light and Power was one of 82 of the nation’s more than 2,000 public power utilities to receive this prestigious award.
In order for the tree trimming process to begin, a waiver needs to be signed by the property owner to protect not only our staff, but our customers as well. To view and/or print this document, please click the icon below.
MISS DIG
Don’t be a statistic. Be smart and follow the law. Call 811 three business days before you dig. It’s a free service!
If you are digging, or working near overhead electrical wires, Michigan State Law Public Act 53 of 1974, requires that you call the MISS DIG System at 811 or (800) 482-7171 three (3) full working days before your work begins.
MISS DIG IS A FREE SERVICE! Lowell Light and Power is a participating utility member. MISS DIG notifies us where and when you will be working. We will mark our underground utility lines with paint and/or flags and ensure adequate clearance of overhead electric lines. This is necessary so that you do not damage them and/or harm yourself. MISS DIG does not mark utilities; individual utilities mark their own.
In 2007, a national three-digit number, 811, was introduced to connect people directly to their state’s one-call system. To learn more, please visit call811.com.
Lowell Light and Power locates underground utilities owned and maintained by Lowell Light and Power. These are located using red markers. Parents: Please talk to your children about the importance of these flags and the protection of the utilities and utility workers. These flags should not be pulled out until the excavation is complete.
Homeowners Locate Request Program
If you are planning to dig on your property, and would like to make an on-line request to have your underground utilities marked, please go to MISS DIG’s website.
Lowell Light and Power does NOT locate privately owned utilities beyond the points noted above.