We Offer Many Convenient Payment Options:
- AutoPay*
- Pay Online*
- Pay by Text*
- Pay by Phone 24 hours a day, by calling 1-855-786-5356
- Drop box on Riverside Drive, on the NE side of our office. Our office is located at 127 N. Broadway.
- Mail payment to LL&P: PO Box 229, Lowell MI 49331
*These options are available through our Customer Portal.
The Benefits of Creating an online Customer Portal account:
- Manage your account 24 hours a day, from a desktop, laptop or phone
- Easily view and pay your bill
- View past account history, download or print previous statements if needed
- Enroll in paperless statements with eBill
- Enroll in AutoPay – your payment will be automatically be processed on the 18th of each month, and a receipt will be emailed to you
- Enroll in Pay-by-Text; a link to make payment will be texted to you each month
- View and compare your energy use
- Estimate your next bill with our Bill Calculator
- Schedule a payment
- Create a Service Request
- Report an Outage
Pay By Phone
Our IVR system is available 24 hours a day. Please call 1-855-786-5356. You will need your account number handy. Your account number is on your monthly statement, or you can call the office at 616-897-8402 and we can provide the account number for you. Please note: Office staff cannot accept payments by phone.
Pay In-Office or DropBox
You may stop into the office during normal business hours to make a payment by cash, check, credit/debit, or money order. You may also use either of our dropboxes. One is located just inside our front door, and the other is a drive-up dropbox located on Riverside Drive.
Protect Yourself from Utility Scams
Lowell Light & Power would never:
- Use an automated phone system to contact you
- Have a third-party company contracted to call and discuss account information on our behalf
- Request bank account information for a rebate
- Demand immediate payment by pre-paid cards, cash packs, wire transfers, or anything untraceable
- Require payment for quicker restoration if the power is out
- Offer a discount or refund by requiring bank account information
If you are ever suspicious of the authenticity of a call, please hang up and call us directly at 616-897-8402.