We Offer Many Convenient Payment Options:

• AutoPay*
• Pay Online*
• Pay by Text*
• Pay by Phone 24 hours a day, by calling 1-855-786-5356
• Drop box on Riverside Drive, on the NE side of our office. Our office is located at 127 N. Broadway.
• Mail payment to LL&P: PO Box 229, Lowell MI 49331

*These options are available through our Customer Portal.

The Benefits of Creating an online Customer Portal account:

• Manage your account 24 hours a day, from a desktop, laptop or phone
• Easily view and pay your bill
• View past account history, download or print previous statements if needed
• Enroll in paperless statements with eBill
• Enroll in AutoPay – your payment will be automatically be processed on the 18th of each month, and a receipt will be emailed to you
• Enroll in Pay-by-Text; a link to make payment will be texted to you each month
• View and compare your energy use
• Estimate your next bill with our Bill Calculator
• Schedule a payment
• Create a Service Request
• Report an Outage

Pay By Phone
Our IVR system is available 24 hours a day. Please call 1-855-786-5356. You will need your account number handy. Your account number is on your monthly statement, or you can call the office at 616-897-8402 and we can provide the account number for you.  Please note: Office staff cannot accept payments by phone.

Pay In-Office or DropBox
You may stop into the office during normal business hours to make a payment by cash, check, credit/debit, or money order. You may also use either of our dropboxes. One is located just inside our front door, and the other is a drive-up dropbox located on Riverside Drive.
 
Protect Yourself from Utility Scams
Lowell Light & Power would never:

• Use an automated phone system to contact you
• Have a third-party company contracted to call and discuss account information on our behalf
• Request bank account information for a rebate
• Demand immediate payment by pre-paid cards, cash packs, wire transfers, or anything untraceable
• Require payment for quicker restoration if the power is out
• Offer a discount or refund by requiring bank account information

If you are ever suspicious of the authenticity of a call, please hang up and call us directly at 616-897-8402.