LOWELL LIGHT & POWER has been recognized by the American Public Power Association
Winners of Public Power Customer Satisfaction Awards are chosen at gold, silver, and bronze levels based on responses to customer surveys, and are recognized for setting the highest bar in the industry in terms of engaging, communicating, and servicing their customer’s needs.
Lowell Light & Power is one of only two in the Nation awarded with Gold level recognition for an average rating greater than 95% across the eight categories:
Customer service
Field personnel
Communication
Reliability
Value
Outage response
Innovation
Overall satisfaction
“We are in the public power business to serve the people of Lowell,” said Charlie West, General Manager. “To be recognized by this community for our dedication to excellence in this service is incredibly gratifying. We have an exceptional team here at Lowell Light & Power, from the office to the field.”