We hear of scam calls being made every so often and we’ve received calls from customers that it is happening more recently.
If you are ever suspicious of the authenticity of a call, please hang up and call us directly at 616-897-8402.
Lowell Light & Power would NEVER:
- Use an automated phone system to contact you
- Have a third-party company contracted to call and discuss account information on our behalf
- Request bank account information for a rebate
- Demand immediate payment by pre-paid cards, cash packs, wire transfers, or anything untraceable
- Require payment for quicker restoration if the power is out
- Offer a discount or refund by requiring bank account information