Protect Yourself from Utility Scams

We hear of scam calls being made every so often and we’ve received calls from customers that it is happening more recently.

If you are ever suspicious of the authenticity of a call, please hang up and call us directly at 616-897-8402.

Lowell Light & Power would NEVER:

  • Use an automated phone system to contact you
  • Have a third-party company contracted to call and discuss account information on our behalf
  • Request bank account information for a rebate
  • Demand immediate payment by pre-paid cards, cash packs, wire transfers, or anything untraceable
  • Require payment for quicker restoration if the power is out
  • Offer a discount or refund by requiring bank account information