Reliable Service Recognition

Lowell Light & Power Recognized for Reliable Service to the Community

Lowell Light & Power has received national recognition for achieving exceptional electric reliability in 2016. The recognition comes from the American Public Power Association (, a trade group that represents more than 2,000 not-for-profit, community-owned electric utilities.

The Association helps members track outage and restoration data through its subscription-based eReliability Tracker service and then compares the data to national statistics tracked by the U.S. Energy Information Administration for all types of electric utilities.

“This recognition helps demonstrate public power’s commitment to reliable electric service,” said the Association’s Senior Vice President of Engineering Services, Michael Hyland.

Public power has a strong track record of reliability, said Hyland. Nationwide, the average public power customer has their lights out for less than half the time, compared to other types of utilities.

“We are proud to receive this recognition. It is a testament to the hard work of all our staff to ensure that the lights stay on for all our customers,” said Steve Donkersloot, General Manager at Lowell Light & Power.

The average LL&P customer was out of power for just 65 minutes last year whereas the average American was out of power for more than twice as long — 132 minutes to be exact.  This translates into LL&P being available 99.99% of the time!  In addition, when there was a power outage, LL&P’s power was restored in an average of 62 minutes compared to the 179 minute 2015 national average (most current EIA data available)!



Tobias Sellier, American Public Power Association [email protected]

Nicole Schulte, Communications Specialist, Lowell Light & Power [email protected]
Ph. 616.897.8402